At cili77, your privacy is more than a legal obligation – it is a responsibility we take seriously. This Privacy Policy clearly explains what data we collect, how it is used, who it may be shared with, and your rights as the owner of that data.
Six core pillars that define cili77's approach to protecting the data and privacy of every member.
All information transmitted between your device and cili77's servers is protected by 256-bit SSL encryption – the same security standard used by major Malaysian banks such as Maybank and CIMB. This covers your login credentials, personal data, and financial transactions.
Cili77 has never and will never sell, rent, or trade members' personal data to any third party for marketing or commercial purposes. Your data belongs to you, and we only use it for the purposes stated in this policy.
Every cili77 member has the right to access, correct, delete, and restrict the processing of their data. You may submit a data request at any time through cili77's official support channels.
Personal data is retained only for as long as necessary to fulfil the purpose for which it was collected, or as required by law. Once the retention period expires, data is securely deleted or anonymised using approved procedures.
Cili77 complies with Malaysia's Personal Data Protection Act 2010 (PDPA) and applicable international data protection requirements. We conduct regular compliance assessments and update our practices in line with the latest requirements.
In the event of any security incident involving member data, cili77 is committed to notifying affected members in a timely manner, in accordance with legal requirements and our incident response procedures.
Our support team is available via 24/7 live chat or email for any enquiries related to your privacy and data protection.
Cili77 (accessible at cili77.click) is an online casino and Sports Betting platform serving players in Malaysia. This Privacy Policy explains how we collect, use, store, protect, and in certain circumstances disclose personal information provided to us by members and visitors of the platform.
This policy applies to all individuals who interact with cili77, including registered members, prospective members visiting our website, and anyone who contacts our support team. It covers all channels of interaction with cili77 — website, mobile interface, email, and live chat.
Cili77 acts as the data controller for personal information collected from Malaysian members. This means we are responsible for determining the purpose and manner in which your personal data is processed. Any third-party services we use to support platform operations act as data processors and are bound by strict data protection agreements.
Cili77 collects various types of personal information as you interact with our platform. Below is a summary of the data collected, organised by category:
| Data Category | Sample Information | How It Is Collected |
|---|---|---|
| Identity Data | Full name, MyKad / passport number, date of birth, facial photograph | Registration & KYC |
| Contact Data | Malaysian phone number, email address, mailing address | Account registration |
| Financial Data | Bank account number, account holder name, DuitNow transaction records, FPX, e-wallet | Deposits & Withdrawals |
| Game Activity Data | Betting records, games played, wins & losses, session duration | Platform usage |
| Technical Data | IP address, device type, operating system, web browser, cookie data | Automatic upon access |
| Communications Data | Live chat conversation records, support emails, complaint feedback | Support interactions |
Sensitive data such as identity card details and financial information is only collected when required for identity verification (KYC) and payment processing purposes. cili77 does not store full credit card information in our systems — payment processing is handled through PCI-DSS certified payment gateways.
Some information you provide is voluntary, such as language preferences and additional profile details. Choosing not to provide this information will not affect your access to the core features of the cili77 platform.
Cili77 uses members' personal data solely for the following legitimate and necessary purposes:
Cili77 does not use members' personal data for any purpose beyond those stated above. Should we wish to use your data for a new purpose not covered by this policy, we will seek your consent beforehand.
Cili77 processes members' personal data on valid legal bases in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international data protection principles. These bases include:
Cili77 does not sell members' personal data to any third party. However, under certain limited circumstances, cili77 may share personal data with the following parties:
All third parties granted access to cili77 member data are bound by confidentiality and data protection agreements that restrict use of that data strictly to agreed purposes. cili77 regularly audits the security practices of third-party vendors to ensure consistent standards are maintained.
Cili77 implements comprehensive technical and organisational security measures to protect members' personal data from unauthorised access, loss, alteration, or unintended disclosure:
While we take all reasonable precautions, no digital security system can be guaranteed 100% secure. You also play an important role in keeping your account safe — use a strong password, never share your login credentials, and notify us immediately if you suspect any suspicious activity on your cili77 account.
Cili77 retains members' personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law:
Once the retention period has lapsed and there is no legal requirement to continue storing the data, it will be securely deleted or fully anonymised using methods that ensure it can no longer be linked back to any specific individual.
As a cili77 member and data subject under Malaysia's Personal Data Protection Act 2010, you have the following rights regarding your personal data:
You have the right to request a copy of the personal data we hold about you. cili77 will provide this information within 30 days of receiving your request.
If any data we hold about you is inaccurate or out of date, you have the right to request prompt correction. Basic information can be updated directly in your account settings.
You may request the deletion of your personal data under certain circumstances — such as when the data is no longer needed or you withdraw your consent. This is subject to any legal record-keeping obligations.
You may request that we restrict how we process your data under certain circumstances, such as when there is a dispute about the accuracy of that data.
You have the right to receive the personal data you provided to us in a machine-readable format and to transfer it to another data controller where applicable.
You may object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests in certain circumstances.
To submit a request relating to any of the above rights, please contact the cili77 support team via live chat or email at support@cili77.click, providing a detailed description of your request. cili77 will respond within 30 days and may require identity verification before processing certain requests for your security.
The cili77 platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly. Types of cookies used:
You can manage your cookie settings through your web browser. However, disabling essential cookies may affect the functionality of the cili77 platform, including the ability to log in and complete transactions. First-time visitors to the cili77 platform will be shown a cookie notice and given the option to accept or decline non-essential cookie categories.
The cili77 platform is strictly for individuals aged 18 and above. cili77 does not knowingly collect or process personal data from individuals under the age of 18.
Cili77 implements age verification measures during the registration process, including date of birth collection and identity verification, to prevent registration by underage individuals. Should cili77 discover that personal data of a minor has been inadvertently collected, that data will be deleted immediately and the associated account will be closed.
If you have reason to believe your underage child has registered a cili77 account, please contact us immediately at support@cili77.click. We will take prompt action to investigate and close the account, and delete all associated data.
Cili77 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or technological developments. Any amendments will be published on this page with a new "Last Updated" date.
For material amendments — that is, changes that significantly affect how we use your personal data — cili77 will notify members via their registered email address or an in-platform notification no less than 14 days before the amendment takes effect. This gives you sufficient time to review the changes and make an informed decision.
Continued use of the cili77 platform after the effective date of any amendment constitutes your acceptance of the updated Privacy Policy. If you do not agree with the changes, you may close your account and request deletion of your data before the amendment takes effect.
For any enquiries, concerns, or requests relating to this Privacy Policy or the processing of your personal data by cili77, please reach us through the following channels:
If you are not satisfied with how cili77 has handled your personal data after contacting us, you have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia (PDPD Commissioner) in accordance with the procedures set out by the Department of Personal Data Protection Malaysia.
Most people who sign up to online platforms never read the privacy policy in full – and that is understandable. These documents tend to be lengthy, written in dense legal language, and feel like just another page to click past before you can start playing. But there is a solid practical reason to understand at least the basics of how cili77 handles your data, especially when we are talking about a platform that involves real financial transactions with your own MYR.
In Malaysia, the Personal Data Protection Act 2010 (PDPA) gives users the right to know what data is collected, how it is used, and who it may be shared with. Unfortunately, not all digital platforms comply with this transparently. cili77 takes a different approach – we want every Malaysian member to have a clear understanding of their rights and how we fulfil that responsibility.
When you make a deposit via DuitNow or Touch 'n Go eWallet into your cili77 account, your transaction information is processed through multiple layers of security. cili77 does not store full bank account numbers or credit card details in our systems — payment processing is handled by a PCI-DSS certified payment gateway, the same standard used by Malaysia's major financial institutions. This means that even in the unlikely event of an unexpected security incident on cili77's systems, your sensitive financial information remains protected by the additional security layers at the payment gateway level.
The same applies to your identity documents. MyKad images or passports submitted during the KYC process are stored in isolated systems with encryption separate from your day-to-day game data. Only employees performing identity verification duties have access to these documents, and every access is logged for audit purposes.
One point we want to make absolutely clear: cili77 does not sell members' personal data to any party for external advertising or marketing purposes. This sets us apart from many free digital platforms whose business models depend on using or selling user data. As a paid platform where members make deposits to play, cili77's business model does not rely on selling data – it relies on the long-term trust of our members.
Trust is only possible when you know your data is safe with us. That is why cili77 invests in ISO 27001 security certification, undergoes independent security audits, and ensures all third-party data handlers working with us uphold the same standards. For any privacy-related enquiries or concerns, the cili77 support team is available via 24-hour live chat. For information on how to play safely and responsibly, please visit the Responsible Gambling us. For a more detailed understanding of your rights as a member, please also refer to Terms & Conditions cili77.
The most frequently asked questions about privacy and data protection on the cili77 platform.
Over 320,000 Malaysian players trust cili77 — not just for the thrill of the games, but because their data is protected to the highest security standards. Register for free today and enjoy a welcome bonus of up to RM 1,888.